Q
What is your warranty for this product?
We provide a 12-month warranty for the whole machine starting from the on-board date.
Q
What are the advantages of our equipment?
We have produced material handling and utility equipment for more than 20 years. All of our products comply with standard ISO and CE certifications. From raw materials to processing, and from strict quality control to final finished testing, we handle every stage carefully to deliver premium, reliable products to our customers.
Q
How is the spare parts supply managed?
1) We only use high-quality spare parts for our equipment, including CURTIS controllers, MAH motors, SUZU engines, NiSSKAN engines, and other high-grade electrical components. This allows our products to achieve a designed lifespan of up to 15 years.
2) We guarantee a spare parts supply for more than 10 years, ensuring there are no concerns regarding after-sales service and replacement parts availability.
Q
What is the typical delivery time?
Usually, our production cycle is 15-20 days after receiving the advanced payment. For certain standard configurations, we may keep products in stock for immediate delivery.
Q
How about the continuous working time and charging time for electric models?
Our high-performance battery supports a continuous working time of approximately 3-8 hours, depending on exact application requirements. Charging generally takes 7-11 hours. Our advanced charger operates automatically; once the battery is fully charged, the system will stop charging automatically.
Q
Can you provide customized products, OEM, or ODM options?
Yes, we offer tailored customized products based on your specific requirements, and we supply various non-standard equipment for our clients. We can customize the machine body color according to your designated RAL color code.
Q
What are the technical specifications for the chargers?
Our charger input voltages can be configured to 110V/220V-260V/380V/415V (single-phase or 3-phase, 50/60HZ) to suit your local electrical specifications. Standard power plugs are available in EU, USA, UK, Australia, and other localized configurations.