Frequently Asked Questions
1. Are you a factory or trading company?
We are a professional manufacturer with our own factory. We have independent R&D, production and sales teams.
2. What’s your MOQ?
Our MOQ is 1 unit for samples order. We also offer competitive prices for bulk orders.
3. Do you accept customization?
Yes. OEM & ODM are welcome. We can customize logo, color, body style, packaging and other details as your request.
4. What’s your delivery time?
Sample order: 3-10 working days, bulk order with 15-25 days working days. It depends on order quantity and customization.
5. Do you provide warranty?
Yes. We provide 24 months warranty for the frame and motor. The battery and other parts come with a 12 months warranty.
6. Can you provide certificates?
Yes, we can provide CE, EEC, CO and other related documents for international requirements.